Privacy Policy

1. Overview

This privacy policy explains how personal data is collected, processed, and used when you use our website or our software solutions.

Personal data is any information relating to an identified or identifiable natural person.

2. Controller

The party responsible for data processing is:

Scalera AG
Büttenweg 16
8045 Zurich ZH
Switzerland
Email: info@scalera.ai

Scalera AG is a company based in Switzerland and serves clients throughout the DACH region. Data processing is carried out in compliance with the Swiss Data Protection Act (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

3. Collection and processing of personal data

3.1 Data you provide actively

We process personal data that you provide to us voluntarily, in particular through:

Use of contact forms
Communication via email
Registration or use of our platform

This may include:

Name
Email address
Company information
Content of your request

This data is used to process your request and to provide our services.

3.2 Automatically collected data

When you visit our website, technical information is automatically collected:

Browser type and version
Operating system
IP address
Date and time of access
Referrer URL
Hostname of the accessing device

This data is required to ensure the stability, security, and functionality of our systems.

These data are not merged with other data sources.

4. Purposes of data processing

We process personal data for the following purposes in particular:

Provision and operation of our website
Ensuring system security
Processing inquiries and communication
Analysis and improvement of the user experience
Further development of our software solutions

5. Cookies and similar technologies

Our website uses cookies to improve functionality and user experience.

6. Server log files

Our hosting provider automatically collects data in server log files:

IP address
Time of request
Browser information
Operating system

This data is used exclusively for technical monitoring, security, and error analysis.

Storage typically lasts for 5 to 25 days.

7. Web analytics and tag management

7.1 Google Tag Manager

‍We use Google Tag Manager from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") to manage website tags centrally. Google Tag Manager itself does not set cookies or collect personal data; it merely manages other tags that may collect data. For technical reasons, your IP address is transmitted to Google when the page loads.

‍Wir setzen den Google Tag Manager der Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Irland; "Google") ein, um Website-Tags zentral zu verwalten. Der Google Tag Manager selbst setzt keine Cookies und erhebt keine personenbezogenen Daten; er steuert lediglich weitere Tags, die ihrerseits Daten erfassen können. Beim Laden wird technisch bedingt Ihre IP-Adresse an Google übermittelt.

7.2 Google Analytics 4

‍We use Google Analytics 4 (GA4) from Google Ireland Limited for the statistical analysis of website usage. This involves processing information such as pages visited and interactions, the time and duration of the visit, device, operating system and browser, approximate location (based on a truncated IP address), and the referrer URL. GA4 uses cookies or similar technologies and processes IP addresses exclusively in a truncated or anonymized form.

Use is based solely on your prior consent (Art. 6(1)(a) GDPR or the corresponding provisions of the FADP), which you provide via the cookie banner and can revoke at any time via the cookie settings. Data may be transferred to Google LLC in the USA; this entity is certified under the EU-U.S. Data Privacy Framework, and the EU Commission's standard contractual clauses also apply. The collected data is automatically deleted after a set period (defaulting to 2 to 14 months). You can also object to the collection by using the browser add-on at https://tools.google.com/dlpage/gaoptout. Further information: https://policies.google.com/privacy.

‍Wir verwenden Google Analytics 4 (GA4) der Google Ireland Limited zur statistischen Auswertung der Websitenutzung. Dabei werden insbesondere besuchte Seiten und Interaktionen, Zeitpunkt und Dauer des Besuchs, Gerät, Betriebssystem und Browser, der ungefähre Standort (auf Basis einer gekürzten IP-Adresse) sowie die Referrer-URL verarbeitet. GA4 verwendet Cookies oder vergleichbare Technologien und verarbeitet IP-Adressen ausschliesslich gekürzt bzw. anonymisiert.

Der Einsatz erfolgt ausschliesslich auf Grundlage Ihrer vorherigen Einwilligung (Art. 6 Abs. 1 lit. a DSGVO bzw. der entsprechenden Bestimmungen des DSG), die Sie über das Cookie-Banner erteilen und jederzeit über die Cookie-Einstellungen widerrufen können. Dabei können Daten an die Google LLC in den USA übermittelt werden; diese ist unter dem EU-U.S. Data Privacy Framework zertifiziert, ergänzend gelten die Standardvertragsklauseln der EU-Kommission. Die erhobenen Daten werden nach einer festgelegten Frist (standardmässig 2 bis 14 Monate) automatisch gelöscht. Der Erfassung können Sie zusätzlich über das Browser-Add-on unter https://tools.google.com/dlpage/gaoptout widersprechen. Weitere Informationen: https://policies.google.com/privacy.

8. Contacting us

When you contact us, your details are stored for the purpose of processing your request.

Data is only disclosed:

with your consent or
if necessary for the performance of a contract

9. Legal basis

Processing is based on:

consent
contract or pre-contractual measures
legitimate interest (e.g., security, product optimization)
legal obligations

For users in the EU, processing is carried out in accordance with Art. 6 GDPR.

10. Your Rights

You have the following rights at any time:

Access to your stored data
Correction of inaccurate data
Deletion of your data
Restriction of processing
Data portability
Withdrawal of consent

You also have the right to lodge a complaint with a data protection supervisory authority.

Responsible authority in Switzerland: Federal Data Protection and Information Commissioner (FDPIC).

11. Data Security

We implement technical and organizational measures to protect your data against loss, misuse, or unauthorized access.

However, please note that data transmission over the internet can have security vulnerabilities.

12. Changes to the Privacy Policy

We reserve the right to update this privacy policy as needed, particularly in response to changes in legal requirements or our services.